SYSTEM OF CHARGES for computer work
current as of November 2007

A. Service Call -at the client’s home or office-

- The initial labor charge is:

6,000 yen per hour for a service call of up to 2 hours
5,000 yen per hour for a service call of over 2 hours up to 4 hours
4,500 yen per hour for a service call of over 4 hours

- The "follow-up" labor charge for a service call scheduled within one month of a previous visit is:

5,000 yen per hour for a service call of up to 2 hours
4,500 yen per hour for a service call of over 2 hours up to 4 hours
4,000 yen per hour for a service call of over 4 hours

- There are occasionally further discounts and special rates available HERE

- There is a minimum 1 hour charge per visit.

- After the first hour, the charge is pro-rated in 1,000 yen increments (according to the hourly rate in effect).

- There's an additional transport charge each visit, and the amount is based on the distance from my home in Kita Karasuyama, Setagaya-ku.

transport charge examples:
up to 10km: Kichijoji, Shibuya, Shinjuku 1500 yen
10-15km: Yotsuya, Komae, Ikebukuro 2000 yen
15-20km: Jiyuugaoka, Shinagawa, Tachikawa 2500 yen
20-25km: Kinshichou, Kawaguchi 3000 yen
25-30km: Hachiouji, Kawasaki, Kita Senju 3500 yen

- For service calls to areas more than 30km from my home, please inquire about transport charges.

- Payment must be made in cash on the day of the visit (receipt available on request).

- The client may cancel an appointment for a service call as late as 24 hours before the appointment; cancellation later than that will result in a cancellation charge of 4000 yen

B. In-house Work -when the client delivers the computer to my home (I will come to Kugayama station to pick it up), or when I take it home to work on between service calls-

- The labor charge is 5000 yen per hour, no minimum, calculated to the nearest 1000 yen (every 12 minutes).

- There is no charge for time spent on telephone and e-mail consulting.

C. Purchasing (when I buy parts or equipment for the client)

- When I do purchasing on my own, before or between service calls, the labor charge is 5000 yen per hour, no minimum, calculated to the nearest 1000 yen (every 12 minutes), for time spent shopping and any time spent in transport which is not on the route to the client’s place.

-When I meet or go with the client to do purchasing together (meaning no service call to the client's home or office is required) it will be considered as a service call (see A above).

D. Conditions

- The charges are strictly based on time spent working, not based on results.

- I promise the following to my clients:

1. I will give my best effort to achieve the desired results as efficiently as possible.
2. I will give my best effort not to cause loss of data, damage to equipment or any other harm.
3. I will keep all client information private and confidential.

However...

4. A condition of using my services is that the client agrees not to hold me liable for failure to achieve the desired results, nor for loss of data or damage to equipment.

Daniel Eck
danielecktokyo@gmail.com